These systems are important provide an idea to your business on where your products/services and staff stand. Customer satisfaction system provides marketers and business owners with a metric that they can use to manage and improve their businesses. Our analytical systems that collect and analyze information such as customer and employee data and opinions. IM-Survey provides organizations to make intelligent marketing and business decisions with the resources collected.
Our Survey System consists over 10 touch points for clients. As every client consists of their own requirements we develop and customize to their needs. We collect information using various channels.
Below are some of the touch points:
- Customer Care Calls
- Customer visits on-screen survey
- Customer feedback from social media
- Customer survey on company website
- Customer feedback through SMS
- Customer survey using emails
- Customer site visit feedbacks
IM-Survey integrates with clients CRM to add new customers received from the survey or use existing customers to receive feedback from surveys. Detailed analytics are generated from the questions to allow single view reports. The system are designed in the customer point of view whereby the customers are felt to be wanted.